Harbor Street
400 Harbor Street
Boston, MA 02210
Mon–Fri 8–6 · Sat 9–2 · Full service · Safe deposit
Help & support
How can we help?
Real people, in three places: the phone, the app, and 2,400 branches. Most calls are answered in under four minutes.
Branch & ATM finder
Find us near you
Search by city, state or ZIP. Showing 0 of 12 locations.
Back Bay
1180 Boylston Street
Boston, MA 02215
Mon–Fri 8–6 · Sat 9–1 · Full service
Cambridge — Kendall
55 Third Street
Cambridge, MA 02141
Mon–Fri 8–7 · Sat 9–2 · Business banking
Providence — College Hill
212 Thayer Street
Providence, RI 02906
Mon–Fri 9–5 · Sat 9–12 · ATM only after hours
Austin — Congress
600 Congress Avenue
Austin, TX 78701
Mon–Fri 8–6 · Sat 9–2 · Mortgage team on site
Dallas — Uptown
2401 McKinney Avenue
Dallas, TX 75201
Mon–Fri 8–6 · Sat 9–1 · Full service
Sacramento — Midtown
1801 L Street
Sacramento, CA 95811
Mon–Fri 9–5 · Sat 10–2 · Full service
San Francisco — Mission
3015 Mission Street
San Francisco, CA 94110
Mon–Fri 8–6 · Sat 9–2 · Bilingual staff
Seattle — Ballard
5401 Ballard Avenue NW
Seattle, WA 98107
Mon–Fri 9–6 · Sat 9–1 · Full service
Chicago — Wicker Park
1580 N Damen Avenue
Chicago, IL 60622
Mon–Fri 8–6 · Sat 9–2 · Business banking
Denver — LoDo
1550 Wynkoop Street
Denver, CO 80202
Mon–Fri 8–6 · Sat 9–1 · Full service
ATM — Riverside Market
88 Riverside Drive
Portland, ME 04103
ATM only · 24 hours · Fee-free withdrawals
No locations match that search. Try a nearby city or a ZIP code.
Frequently asked
The questions we answer most
Accounts
How do I close an account?
Message us from online banking or call. We'll move any remaining balance to an account you choose, close it the same day, and mail a final statement. There's no closing fee and no exit interview.
How do I add a joint owner?
Both people need to be present — in a branch, or on a video call in the app. You'll each need a government ID and Social Security number. The change takes about 15 minutes.
What if I need to change my name?
Bring a marriage certificate, divorce decree, or court order to any branch, or upload it in the app. We'll update your accounts, cards and statements within one business day.
Payments & transfers
Why is my transfer pending?
Transfers between your Meridian accounts are instant. Transfers to another bank usually take one business day, and first-time transfers to a new external account can take three while we verify ownership.
Can I cancel a scheduled payment?
Yes, any time before it starts processing — usually 8 p.m. ET the business day before. In the app: Pay & Transfer → Scheduled → Cancel. If it has already been sent, we can attempt a recall but can't guarantee it.
What are my daily limits?
- ATM withdrawals: $1,000 per day
- Debit card purchases: $5,000 per day
- External transfers: $25,000 per day, $100,000 per month
- Zelle-style instant transfers: $2,500 per day
Higher limits are available on request for Premium and business accounts.
Cards & fraud
How fast do I get a replacement card?
A virtual card is available in the app immediately so you can keep paying. A physical card arrives in 3–5 business days, or next business day if you pay for expedited shipping. There's no fee for the standard replacement.
How long does a dispute take?
We issue provisional credit within one business day for card disputes and complete the investigation within 10 business days for most cases, 45 days for complex ones. You'll get a written decision either way.
Do you ever ask for my password or a code?
Never. Not on a call, not by text, not by email. If someone claiming to be from Meridian asks for a one-time code or your password, it's a scam — hang up and call the number on your card.
App & online banking
I'm locked out of online banking
After five failed attempts we lock the profile for 30 minutes as a precaution. You can unlock it yourself with the "Forgot password" link and a code to your registered phone, or call us if the phone number has changed.
Can I use the app on more than one device?
Yes — up to five devices. Each one is registered individually and shows up in Settings → Devices, where you can revoke access for any device at any time.
Do you sell my data?
No. We don't sell customer data and we don't share transaction-level data with advertisers. See the privacy section below for the full detail.
Accessibility
Our app and website meet WCAG 2.2 AA. If something doesn't work with your screen reader, keyboard, or assistive technology, tell us and we'll fix it.
- Full keyboard navigation and visible focus states
- Screen-reader labels on every control
- Large-print and braille statements on request
- Video calls with a sign-language interpreter
Privacy & terms
We collect what we need to run your accounts and meet our legal obligations — nothing more. We don't sell personal data.
- No sale of customer data, ever
- Opt out of marketing in one tap
- Download a copy of your data any time
- Clear retention limits on closed accounts
Careers at Meridian
We hire bankers, engineers and fraud analysts who like talking to customers. Remote-friendly, with 14 offices and a published pay range on every role.
- Salary ranges published on every posting
- 16 weeks parental leave, fully paid
- 401(k) match up to 6%
- No degree required for most branch roles